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Organizational Effectiveness

City of Tallahassee Coin
  • City of Tallahassee
City of Tallahassee

Organizational Effectiveness

To be an impact-focused workforce that is inclusive, pioneering, and technology-driven.

Utility team

Objective 3A:

Attract, develop, and support the best talent.

  1. 1. Rate of total employee turnover. Target: 6.5%
  2. 2. Median number of days to fill a position from advertisement to offer. Target: 60 days
  3. 3. Rate of employee satisfaction on annual Employee Engagement & Satisfaction surveys. Target: 90%
  4. 4. Identification of City employees proficient in Spanish or American Sign Language.
  5. 5. Grow employee participation in professional development programs by 10 percent by 2024.

Initiatives

  1. 1. Recruit employees from local educational and vocational training centers.
  2. 2. Have a City workforce that is reflective of community’s demographics.
  3. 3. Develop and implement a City-wide Talent Development Plan.
traffic office

Objective 3B:

Leverage technology to deliver faster, more convenient services.

  1. 1. Percent of payments received digitally. Target: 80%
  2. 2. Implement online customer service and inquiry portal by 2022.

Initiatives

  1. 1. Implement fully paperless internal services.
Utility trucks on the move

Objective 3C:

Map, analyze, and improve all work processes.

  1. 1. Rate of availability for City fleet. Target: 96%
  2. 2. Percent of budget document receiving ”Outstanding” ratings from the Government Financial Officers Association (GFOA). Target: 25%
  3. 3. Achieve Sterling designation for Human Resources by 2022.
  4. 4. Attain status as a “Top 100 Fleet.”

Initiatives

  1. 1.  Map, analyze, and enhance all departments’ procedures and processes.
  2. 2. Evaluate service departments based on the customers they serve.
  3. 3. Develop customer-centric service model within Procurement.
Utility team in front of FSU

Objective 3D:

Maintain the City’s strong financial standing and fiscal stewardship practices.

  1. 1. Percent of general employee pension funded. Target: 90%
  2. 2. Percent increase of annual grant awards. Target: 5%

Initiatives

  1. 1. Maintain a fully funded deficiency fund, in accordance with City policy.
  2. 2. Maintain best-in-class municipal “AA” Bond rating.
City of Tallahassee

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