Voice ID is a biometrics service that allows customers to use their unique voice to verify their identity when they call the City of Tallahassee for service on their accounts. Customers can choose to speak a simple passphrase instead of entering other information.

A customer's unique voiceprint enables an authentication experience that is secure and easy to use. Voice ID is more convenient than traditional methods and effectively protects your identity.

Voice ID is an optional service; your account can still be accessed using existing authentication methods.

Like you, your voiceprint is unique to you and extremely difficult to duplicate. Voice ID is not a recording; it uses complex technology to mathematically identify your voice characteristics.

While verifying your voiceprint, City of Tallahassee's technology analyzes if the voice is a recording or a live person. If suspected of being a recording, a customer will be prompted for additional account verification information.

It is entirely your decision as to whether or not you use the Voice ID service. If you choose to record or use a voiceprint, the City of Tallahassee protects it with the same secure measures we use for your other private information.

You can remove your voiceprint at any time by speaking with a representative.

Hundreds of voice characteristics are represented in each caller's voiceprint, only a few of which are affected by a cold. A health condition that severely affects a caller's voice, such as laryngitis, could lead to failed authentication using Voice ID – in this case we'll authenticate with other methods. There is also noise reduction technology that enhances speech, so you can use Voice ID with typical background noises.

Enrolling in Voice ID is quick and easy. To get started, contact the City of Tallahassee at 850-891-4968 and say "Voice ID". Our representatives are happy to assist you with the process.

Here is a quick example of an enrollment