Please
login to your utility account, scroll to the bottom of your screen and then click the "Sign up for Auto Pay" toggle button within the Preferences box. You will receive a confirmation email after enrolling.
Who Can Participate: Any City of Tallahassee Utilities customer
Cost: Free
Update for existing Auto Pay Program participants (who signed up prior to January 2023): Auto Pay drafts now occur on the statement due date. There was no action required by you. Draft dates continue to be communicated on your monthly utility statement, and you will continue to receive payment reminder notifications three days prior to your monthly payment being drafted. Our customer service representatives are happy to answer questions you may have about this change and can be reached at 850-891-2800.
Signing up for Auto Pay is easy, and you will incur no convenience fee when paying your utility bill with a checking account (ACH).
Payment reminders can be sent based on your preferences. In addition, a payment receipt will be sent when the payment is drafted. While credit and debit cards may be used for Auto Pay, a small convenience fee will be assessed. Payment amounts are subject to limitations. If your monthly bill exceeds the limitations, we encourage you to pay using ACH. No matter the amount of your bill, there is never an additional fee paying with ACH.
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