Customer Service

Booklets

• Loan Handbook 2022 1/22
• Loan Handbook 2023 12/22
• New Utility Customer Service Guide 8/21

Brochures

• Medical Alert
• Project Share

Electric Utility

• Agriculture Prod. on a Farm Exemption Cert. (ELEC)
• Approved metering equipment list
• Ceiling insulation grant program brochure 12/21
• Crooked road emergency contact form
• Electric Service Manual 12/20
• ENERGY STAR appliance rebate - existing homes 7/20
• ENERGY STAR appliance rebate - new homes 7/20
• ENERGY STAR appliance rebate brochure 2/18
• ENERGY STAR HVAC rebate - existing homes 11/22
• ENERGY STAR HVAC rebate - new homes 11/22
• ENERGY STAR rebate - certified new homes 7/20
• Energy Tips Handbook 2/22
• Facility connection requirements
• Line drop request form
• Line marker request form 9/22
• Report a power outage
• Solar farm article 4/21
• Solar net-metering interconnection agr. (comm GSLD)
• Solar net-metering interconnection agr. (res)
• Solar water heater rebate - new & existing homes 7/20
• Solar water heater rebate brochure 2/22
• Sub12 Reliability Project
• Tallahassee Solar brochure 5/20
• Ten-year Site Plan 3/22
• Trees to plant under power lines

Water Utility

Brochures & Booklets

• Aquifer & Wellhead Protection Booklet
• Environmental Management Systems brochure
• FROG Brochure - Fats, Rags, Oil and Grease 8/22
  
• Household Hazardous Waste
• Illicit Discharge brochure

Design & Construction

• City of Tallahassee Supplemental Specifications 4/23
• City of Tallahassee Landscape Specifications 4/23
• Eng. Design Manual for Water & Sewer Facilities 1/18
• Flexible Pavement Design Standard 3/23
• Pay Item Manual for Water and Sewer Construction 1/18
• Right-of-Way Management Manual 3/23
• Street Tree Planting Standards 3/23
• Tech. Specs for Water and Sewer Construction 1/19

Drinking Water

• Aquifer/wellhead protection ordinance
• Backflow assembly testers list 5/23
• Backflow assembly installer/tester verification form
• Backflow & cross-conn. FL codes 62-550 and 62-555
• Backflow prevention FAQs
• Cross-Connection Control Test & Maint. Report (TMR)
• Cross-Connection Control TMR Instruction Sheet
• Environmental Policy Statement
• Florida Yards & Neighborhood homeowner's pre-survey
• ISO Certificate
• Water Quality Report - Annual Summary 6/23

Stormwater

• Annual Mitigation Initiatives Progress Report 3/23
• Fertilizer Ordinance
• Flood Awareness guide
• Inglewood Neighborhood Stormwater Project Construction Plans
• Lake Water Quality and Biological Assessment
• Stormwater On-Site Mitigation Loan Program Booklet

Wastewater

• Sewer connection loan application
• Sewer use manual
• Sewer use ordinance
• Talquin reading release form - Killearn Lakes

Natural Gas Utility

• Commercial appliance rebates 11/20
• List of Natural Gas Piping and Appliance Installers
• Request for service (builders)
• Residential appliance rebates 11/20
• Standby Generator Information
• Standby Generator FAQs

Solid Waste Services

• Backyard composting guide 12/21
• Composting 101 12/21
• Open Top Container Rental Form 6/20
• Open Top Container Rental Guidelines 6/20
• Plastic recycling frequently asked questions 12/21
• Proper disposal of medicines 9/11
• Recycling guide 11/15
• Red/Blue Week calendar

Booklets

• Waste Management Customer Service Guide - Residential 1/22
• Waste Management Customer Service Guide - Commercial 9/21

Brochures

• Household Hazardous Waste 2/22