Medical Alert is a program that provides customers that require the use of life-sustaining medical equipment with reasonable notice before intentional disruption of service which, in turn, allows them time to secure back-up power for their medically essential equipment.

What is NOT covered by Medical Alert: Emergency power failures due to natural causes and system problems cannot be predicted, and therefore customers on the Medical Alert program cannot receive prior notification in these instances. It is the customer’s responsibility to have a back-up system in place to power their essential medical equipment in these situations as well as to have an action plan for proceeding to the nearest medical facility.

Please Note: Medical Alert does not exempt customers from disconnection of service if they do not make regular payments or if they do not provide information requested to annually re-certify their enrollment in this program.

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