In Person
Go to Customer Account Services at the Frenchtown Renaissance Center, 435 N. Macomb St., during normal business hours and pay the bill and any reconnection fees. Service will be restored the same day.
By Phone
Call 850-891-4968 and use our new interactive phone system for reconnection requests.
After-Hour Reconnections
After hour services are available to customers from 5 p.m. to 11 p.m. Monday through Friday and from 6 a.m. to 11 p.m. on weekends. After-Hour Fees apply to accounts that request services to be reconnected after 8 p.m. Monday through Friday, all day on Saturdays, Sundays and observed City holidays. See table below.
Electronic Payments
Customers may pay online or through the DigiTally app before 10 p.m. to have their utilities reconnected. After-hours fees are billed to the next statement. Upon making payment, please call the City of Tallahassee at 850-891-4968 to provide the payment confirmation number. The after-hours dispatcher will use the confirmation number to verify the transaction. Once the payment has been verified, the dispatcher will initiate the reconnect process.
| Utility Service |
Disconnection Fee for Nonpayment |
Additional After-Hour Fees* |
| Electric |
$28.50 |
$30.00 |
| Water |
$28.50 |
$30.00 |
| Gas |
$28.50 |
$30.00 |
| *After-Hour Fees apply to accounts that request services to be reconnected after 8 p.m. - Monday through Friday, all day on Saturdays and Sundays and on observed City holidays. |
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Version: 1602 (9/7/2012 4:00 PM) |